Hoteliers Helping Hoteliers

Management and Advisory Services for the Hospitality Industry

Creating and preserving the perfect intimate hospitality guest accommodation — whether small, medium, or large, new, vintage, or historic.

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Who We Are

Inntimate Inns is a hotel management company that develops and executes strategies to optimize value and investment returns for your property. We specialize in working with owners and investors of small and medium size hotels, RV parks, and commercial units.

What We Do

We approach each property with care and attention. We’ll conduct an in-depth analysis and develop a practical business plan, which we’ll implement quickly and efficiently. You can expect to see tangible results right away including improvements to profit which can result in a successful sale or just comfort in knowing you’re getting a solid return on investment.

Management Contracts

Specializing in working with small to medium sized hotels, we provide a management solution that works best for the owner and provides the service they need for their investment.

We will develop a Sales, Marketing, and Revenue Management program specifically designed to maximize revenues for each property. Providing the expertise, developing an Action Plan, then ensuring assigned duties are in place for the on-site management to follow.

Asset Management

Asset Management is a method of monitoring the profitability of hotel properties by monitoring the on-site property managers’ operating performance and maintenance. Asset Managers act as a third-party between owners and investors, and the General Management who run the day-to-day operations of a hotel.

The mandate of the Asset Manager is to enhance the value of the asset and maximize profitability from an operational and real estate perspective. They make recommendations to improve the physical facility, increase revenue growth, provide consistent quality of service, and improve the market strategy and expense controls.

Interim Management

We provide qualified professionals for Operations, Revenue Management, or Sales.

Benefits to our clients:
• Rapidly fill a short term vacancy.
• Provide the expertise for the turnaround or repositioning of a property.
• Maintain momentum during the recruitment process or property sale.
• Deliver a business critical or major change project.
• Augment the skill base of the existing management team.
• Implement the recommendations of a management consultant’s report.

Distressed Properties

We work closely with bankruptcy professionals, banks and finance companies to improve the operating results of properties in distress or, when required, to take over operations of financially distressed properties and prepare them for sale. We will provide a report on the state of the property including operations, sales/marketing, and an evaluation of the management and staff. An operation and capital budget is developed and system put in place to control the revenues and costs.

The goal is to increase profitability by improving day-to-day operations and help the owner move the property to a profitable level or prepare the property for sale at the highest price possible.

Support & Consulting

We work in your business like a partner with a vested interest. We are not consultants doing up a report and disappearing. We will help you operate, control and expand your business by working with you side by side. Whether it is day to day operations or special projects, we can make a difference.

To succeed in business you need to have well designed strategies that take into account the current marketplace, where your business is succeeding or falling behind, and what the business can afford to spend. You then need Action Plans around the strategies. We design the strategies, develop the action plans, and work with you to implement them.

Accounting Services

Accounting to fit your needs including:
• Payroll
• Full or partial accounting
• Cheque requisitioning
• Invoice approval
• Financial statements
• Balance sheets

With our centralized system and simple on-site management training, we can offer accounting for most properties at a reasonable rate by qualified accountants who specialize in the hospitality field.

Digital Marketing

We work very closely with our clients to help them build their brand both online and off, through consistent, creative engagement with their customers.

We offer custom marketing solutions, including: marketing strategy, social media management, email automation, website design and maintenance, logo design, advertising, and graphic design.

HR & Management Searches

Successful placement isn’t just about finding the right person; it’s about having the right processes and steps in place to support your people every day of the year. Every company needs to have a well thought out Human Resource Development, whether you have one employee or one hundred! We’ll help you to set up practical and easy-to-use systems for hiring, training and monitoring performance consistently each and every time.

Inntimate Inns solutions are as hands-on as you need them to be. We offer coaching services for those who want to take charge of their own Human Resources, and recruiting services for busy owners.

Who We’ve Helped

Comfort Inn Downtown, Vancouver

Chateau Lacombe, Edmonton

Trend Mountain, Tumbler Ridge

Capilano River RV Park, Vancouver

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What People Say

Super 8 Hotel – Abbotsford, BC

“Campbell Saunders was appointed as a Court appointed Receiver over the Super 8 hotel in Abbotsford, BC. The property required a solid hospitality management team on short notice. We choose Inntimate Inns to manage the property with a goal of improving operations during an active sale and marketing process. Gordon and his team exceeded all our expectations, including their services after the sale transitioning the property to new owners. Furthermore, we feel their improvements to operations and the bottom line significantly increased the final sale price of the property. If you are working with a distressed or underperforming property, we recommend Inntimate Inns as a management company who can turn things around.”

David Macdonald

Senior Manager, Campbell, Saunders Ltd.

Plains Motel – Brooks, AB

“Thank you, Gordon! Your team at Inntimate Inns was amazing. From helping us lay out a transition strategy, then implementing new business systems and recruiting new management to get us back on our feet, you have really turned our business around. Our staff are much happier, our new managers are exceptional, our finances are healthy, and the future looks great. Thank you!”

Kristen Jordan

Owner

“Gordon and his team have always been there…”

“Our experience with Inntimate Inns goes back to its beginnings. I’ve dealt with Gordon Chatry dating back to the 1980’s when he was manager of a hotel property.

Inntimate Inns has provided us with hospitality and related management services in operating various businesses since its inception. They take the time to understand our requirements to provide us with short and medium-term day-to-day management services of businesses experiencing financial challenges. In turn, this enables us to provide seamless service to our clients and our hospitality related insolvency files.

Gordon and his team have always been there to assist us when we have needed their management expertise, often on short notice, and Inntimate Inns has continued to provide their services to succeeding owners and decision makers of properties once we have completed our mandates.”

Don Manning

Licensed Insolvency Trustee – D. Manning & Associates Inc.

About Us

Inntimate Inns is a boutique Hospitality Management Company based in Western Canada. Established in 1999, we are a privately-held family-operated business that focuses exclusively on the Hospitality sector. We are specialists and leaders in improving revenues and profits for lodging, camping and residential businesses. We excel at turning under-performing small to medium-sized hotels, motels, RV parks, apartments and condos into thriving properties.

At Inntimate Inns, hospitality is in our DNA. For over 40 years, our team has been dedicated to mastering the art of property management. We understand that success is built on a foundation of seamless operations and empowered people, and we leverage that lifelong experience to help every property reach its full potential.